Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their paychecks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.
The Customer Service course will look at all types of customers and how we can serve them better and improve ourselves in the process. You will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
What Customer Service is
How your attitude affects customers.
How to identify and address the needs of your customers.
How using excellent customer service can generate return business.
How to build good will.
How to provide customer service over the phone.
How online tools can aid customer service.
How to deal with difficult customers.
I’ve been in the customer service industry for over a decade and this module definitely covers a ton of the ideology around excellent customer service. Highly recommend this module to anyone.
Informative and helpful, gained a better outlook on customers needs and how to address situations in difficult times.
Well rounded beginners course. Appreciated the tips on managing difficult customers immensely.